Our policy is simple:

• Any unused credits can always be refunded, no questions asked.
• Any used credits will be refunded with no questions asked if the problem was due to BrowserMob-related issues (service outage, etc)
• Any credit refund from a result of improper usage, neglect, or failure to follow recommendations on our blog and/or documentation will be subject to a case-by-case basis.

The basic premise behind our policy is simple: we don’t want to tie you in or hold you hostage to our service at any time. If there is no cost to us already put in to a load test or an error occurred that was our fault, we’re happy to provide a refund immediately.

If there was a mistake on your end, such as running a test without having tested the script on a smaller test before hand, we’ll make a strong effort to make the situation right with either a partial or full refund.

In short: rest assured that we have your happiness and satisfaction as our top priority. If you have questions, please contact us.

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